1. Do you offer free shipping within Canada?
Yes, we offer free shipping on all orders above $100 within Canada. Enjoy the convenience of having your jewelry delivered right to your doorstep, without any additional cost.
2. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Choose the option that suits you best.
3. How long will it take to receive my order?
We strive to process and ship orders as quickly as possible. Generally, you can expect to receive your order within 5-7 business days within Canada. Please note that delivery times may vary depending on your location.
4. Can I track my order?
Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the progress of your shipment online.
5.What is your return policy?
Please refer to our Returns and Exchanges policy for more details.
6. Are your products made with genuine materials?
Yes, all our jewelry is made with genuine materials. We take pride in sourcing high-quality materials and ensuring that our products meet the highest standards of craftsmanship.
7. Can I request a custom order or personalized jewelry?
Currently, we do not offer custom orders or personalized jewelry. However, we regularly update our collection with new and unique designs, so be sure to check back often for exciting additions.
8. Do you have a physical store where I can see the jewelry in person?
We are an online-only store and do not have a physical storefront. However, we provide detailed product descriptions, high-resolution images, and a helpful customer support team to assist you in making informed choices.
9. How can I contact your customer support team?
You can reach our friendly customer support team via email or through the live chat. We are here to answer any questions you may have and provide assistance throughout your shopping experience.
Remember, if you have any specific questions or concerns, don't hesitate to reach out to us. We're here to make your jewelry shopping experience enjoyable and hassle-free!